Agenda
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11:00–11:05 AM: Welcome + Opening Remarks
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11:05–11:40 AM: Fireside Chat with Bipin
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11:40–11:50 AM: Live Q&A Session
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11:50–12:00 PM: Final Takeaways + Next Steps
What You’ll Learn
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Why many Employee Service (ES) initiatives stall at self-service adoption
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What’s working right now — backed by practical usage data and adoption metrics
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Real customer stories showing teams moving from 30% to 70% self-service
- How AI and Knowledge Management are shaping the future of employee service
Who Should Attend?
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HR leaders
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ITSM professionals
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Employee Service and Digital Workplace strategists
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If you’re responsible for enabling employees through technology and support services — this webinar is for you.
- If you want to learn more about Zendesk & L5.ai!
Erin
Oberon Fuels, Inc.
Natasha Fogg
PraiseCharts
Garrett
Justransform