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WEBINAR

 

Zendesk + L5.ai Logo

Modernizing ITIL with Zendesk: Agile Service Delivery at Scale

Live Webinar | September 23, 2025 | 11:00 AM – 12:00 PM CST

IT service management is evolving—and the most forward-thinking teams are ditching legacy systems in favor of modern, agile ITIL-aligned tools.

Join L5.ai and Zendesk for a live session exploring how to streamline ITIL workflows, reduce friction, and scale smart service delivery using AI, automation, and visibility-first platforms. This isn’t theory—it’s practical strategy with live examples you can take back to your team.

Register Now!

Seats are limited! The first 50 people to sign up and attend will receive discounted services from L5!

Can’t attend live? Register anyway and we’ll send you the on-demand recording.

ZD L5 ITIL Webinar
WEBINAR FEATURES

Everything you need to know!

💡 What You’ll Learn:

  • How Zendesk supports ITIL best practices without the complexity
  • Real-life IT pain points solved with automation & smarter workflows
  • A live walkthrough of ITIL-aligned flows inside Zendesk
  • Fireside insights from digital transformation experts
  • Time for live Q&A and post-event resources

🗓️ Agenda:

  • 11:00–11:05 AM: Welcome + Opening Remarks

  • 11:05–11:25 AM: Fireside Chat with Bipin and Zendesk Speaker

  • 11:25–11:40 AM: : Live Demo – ITIL Workflows in Zendesk

  • 11:40–11:50 AM: Live Q&A Session

  • 11:50–12:00 PM: Final Takeaways + Next Steps

🚀 Who Should Attend?

  • IT leaders

  • Service desk managers

  • Digital transformation pros looking to modernize ITIL workflows, scale smarter, and simplify support with automation.

  • If you want to learn more about Zendesk & L5.ai!
ES webinar design - meet bipin
OUR SPEAKERS

Bipin Paracha
CEO, L5.ai | Over 800+ Implementations Delivered, IT expert for 30+ Years

Zendesk Speaker
To be announced — Zendesk

TESTIMONIALS

What our customers say

"Level Up your workflows with L5’s Accelerated Customer Transformation (ACT) journey, requiring as few as five (5) hours of your time. We have incorporated best practices and proven methodologies to move you from Level 1 (Siloed Work) to Level 2 (Focused Efforts) [...]."

"Perfect company to walk us through this transition. The training hours had a near perfect balance of where we would spend our training time, and equipped us with the tools we needed to jump in and start trying things out on our own. The experience of our trainer, Nick, instilled confidence that we, too, could learn to manage the system. Nick was essential to our smooth transition [...] Nick’s personal guidance went beyond the typical support role by offering insightful tips and best practices tailored to our team’s needs."

"Very flexible to adjust the services they provided according to our needs. L5 provided implementation consulting services for us. They were extremely knowledgeable about functionality and were very flexible to adjust the services they provided according to our needs."

Get a Demo Now!