CX Trends 2026: What’s Next in Customer Experience
Shaping the Future of CX with Insights, Innovation, and AI
Webinar | December 3, 2025, | 11:00 AM – 12:00 PM CST
Join L5.ai and Zendesk for a visionary look into what’s next in customer experience.
In this exclusive webinar, we’ll uncover the top CX trends for 2026, explore the evolving role of AI and automation, and offer practical strategies to stay ahead of shifting customer expectations.
This session combines data-backed insights, expert predictions, and real-world examples designed for CX leaders, product teams, and operations executives preparing for what’s next.
Register Now!
Seats are limited! The first 50 people to sign up and attend will receive discounted services from L5!
Can’t attend live? Register anyway and we’ll send you the on-demand recording.

Everything you need to know!
💡 What You’ll Learn:
-
The Top 5 CX Trends defining 2026
-
How AI is reshaping customer engagement
-
Operational shifts to stay competitive
-
Strategic moves you can act on now
🗓️ Agenda:
- 11:00 – 11:05 AM: Welcome & Agenda
- 11:05 – 11:25 AM: 2026 CX Trends & Market Forces
- 11:25 – 11:45 AM: AI & Automation Predictions: Bipin Paracha, L5.ai
- 11:45 – 11:55 AM: Practical Next Steps
- 11:55 – 12:00 PM: Live Q&A and Wrap-Up
🚀 Who Should Attend?
-
CX Executives & Leaders
-
Operations & Product Managers
-
Innovation & Digital Strategy Teams

Bipin Paracha
CEO, L5.ai | Over 200+ HRSD implementations delivered
Zendesk Speaker
To be announced — Zendesk
What our customers say
"Level Up your workflows with L5’s Accelerated Customer Transformation (ACT) journey, requiring as few as five (5) hours of your time. We have incorporated best practices and proven methodologies to move you from Level 1 (Siloed Work) to Level 2 (Focused Efforts) [...]."

"Perfect company to walk us through this transition. The training hours had a near perfect balance of where we would spend our training time, and equipped us with the tools we needed to jump in and start trying things out on our own. The experience of our trainer, Nick, instilled confidence that we, too, could learn to manage the system. Nick was essential to our smooth transition [...] Nick’s personal guidance went beyond the typical support role by offering insightful tips and best practices tailored to our team’s needs."

"Very flexible to adjust the services they provided according to our needs. L5 provided implementation consulting services for us. They were extremely knowledgeable about functionality and were very flexible to adjust the services they provided according to our needs."
