https://l5.ai/resources/founders-on-bloomberg https://l5.ai/hubfs/214845746448.jpg Our Founders on Bloomberg L5 co-founders Bipin Paracha and Anu Bulusu on building L5, featured on The American Dream on Bloomberg TV. https://l5.ai/hubfs/214845746448.mp4 349 2023-12-01T00:00:00+00:00 yes https://l5.ai/resources/clickup-hierarchy-explained https://l5.ai/hubfs/216872258468.jpg ClickUp Hierarchy Explained A quick walkthrough of how ClickUp organizes work, from workspaces down to subtasks, plus the most common structure mistake teams make. https://l5.ai/hubfs/216872258468.mp4 155 2026-07-10T00:00:00+00:00 yes https://l5.ai/resources/separate-hr-it-help-centers-zendesk https://l5.ai/hubfs/217499453549.jpg Can You Run Separate HR and IT Help Centers on One Zendesk? Yes, you can run separate HR and IT help centers on one Zendesk account. Zendesk brands give each team its own self-service help center. https://l5.ai/hubfs/217499453549.mp4 165 2026-07-17T00:00:00+00:00 yes https://l5.ai/resources/zendesk-employee-self-service https://l5.ai/hubfs/217540056124.jpg How Does Employee Self-Service Work in Zendesk? In Zendesk, employee self-service means searching AI answers, chatting with an agent, requesting services from the catalog, and tracking tickets, all from one help center. https://l5.ai/hubfs/217540056124.mp4 96 2026-07-20T00:00:00+00:00 yes https://l5.ai/resources/zendesk-business-hours-sla-breaches https://l5.ai/hubfs/219196264021.jpg Five Mistakes Behind Weekend SLA Breaches in Zendesk Weekend SLA breaches usually trace back to Zendesk business hours configuration. Five common mistakes in schedules and holidays, with the correction for each. https://l5.ai/hubfs/219196264021.mp4 198 2026-08-11T00:00:00+00:00 yes https://l5.ai/resources/zendesk-views-explained https://l5.ai/hubfs/219340615329.jpg Zendesk Views Explained A view in Zendesk is a saved, self-updating list of tickets that match a condition. The five default views, and where admins create and manage them. https://l5.ai/hubfs/219340615329.mp4 157 2026-08-13T00:00:00+00:00 yes https://l5.ai/resources/zendesk-create-a-trigger https://l5.ai/hubfs/219624912961.jpg How to Create a Trigger in Zendesk A Zendesk trigger is a rule that runs the moment a ticket is created or updated. How to build one in Admin Center, from conditions through actions. https://l5.ai/hubfs/219624912961.mp4 177 2026-08-17T00:00:00+00:00 yes https://l5.ai/resources/clickup-automations-explained https://l5.ai/hubfs/219982449776.jpg ClickUp Automations Explained A ClickUp automation is a rule that moves a task forward on its own. Two triggers every team should set up, built end to end in the automations builder. https://l5.ai/hubfs/219982449776.mp4 129 2026-08-21T00:00:00+00:00 yes https://l5.ai/resources/zendesk-automations-explained https://l5.ai/hubfs/220397538895.jpg Zendesk Automations Explained A Zendesk automation is a rule that watches the clock and acts because time has passed. How conditions and actions fit together, and why every automation needs a way to switch itself off. https://l5.ai/hubfs/220397538895.mp4 253 2026-08-27T00:00:00+00:00 yes https://l5.ai/resources/clickup-deadline-reminder-automations https://l5.ai/hubfs/220542811317.jpg How Do You Automate Deadline Reminders in ClickUp? Date and time triggers in ClickUp keep a team informed without anyone chasing status. This walkthrough builds four of them on a live task list, from a start date comment through to an overdue escalation. https://l5.ai/hubfs/220542811317.mp4 145 2026-08-28T00:00:00+00:00 yes https://l5.ai/resources/zendesk-custom-ticket-statuses https://l5.ai/hubfs/220823718705.jpg Five Mistakes Behind Misleading Ticket Statuses in Zendesk Custom ticket statuses in Zendesk behave according to the category they sit in, not the name on the label. Five common mistakes with statuses and categories, with the correction for each. https://l5.ai/hubfs/220823718705.mp4 234 2026-09-01T00:00:00+00:00 yes https://l5.ai/events/employee-service-hr-webinar https://l5.ai/hubfs/214841795637.jpg Driving Productivity with AI-Powered Employee Service for HR L5 and Zendesk show how knowledge management powers HR service, blending automation with human assistance. https://l5.ai/hubfs/214841795637.mp4 3660 2025-08-26T00:00:00+00:00 yes