https://l5.ai/resources/founders-on-bloomberg https://l5.ai/hubfs/214845746448.jpg Our Founders on Bloomberg L5 co-founders Bipin Paracha and Anu Bulusu on building L5, featured on The American Dream on Bloomberg TV. https://l5.ai/hubfs/214845746448.mp4 349 2023-12-01T00:00:00+00:00 yes https://l5.ai/resources/clickup-hierarchy-explained https://l5.ai/hubfs/216872258468.jpg ClickUp Hierarchy Explained A quick walkthrough of how ClickUp organizes work, from workspaces down to subtasks, plus the most common structure mistake teams make. https://l5.ai/hubfs/216872258468.mp4 155 2026-07-10T00:00:00+00:00 yes https://l5.ai/resources/separate-hr-it-help-centers-zendesk https://l5.ai/hubfs/217499453549.jpg Can You Run Separate HR and IT Help Centers on One Zendesk? Yes, you can run separate HR and IT help centers on one Zendesk account. Zendesk brands give each team its own self-service help center. https://l5.ai/hubfs/217499453549.mp4 165 2026-07-17T00:00:00+00:00 yes https://l5.ai/resources/zendesk-employee-self-service https://l5.ai/hubfs/217540056124.jpg How Does Employee Self-Service Work in Zendesk? Zendesk employee self-service from one help center portal: search AI answers, chat with an agent, request services from the catalog and track tickets. https://l5.ai/hubfs/217540056124.mp4 96 2026-07-20T00:00:00+00:00 yes https://l5.ai/resources/zendesk-business-hours-sla-breaches https://l5.ai/hubfs/219196264021.jpg Five Mistakes Behind Weekend SLA Breaches in Zendesk Weekend SLA breaches usually trace back to Zendesk business hours configuration. Five common mistakes in schedules and holidays, with the correction for each. https://l5.ai/hubfs/219196264021.mp4 198 2026-08-11T00:00:00+00:00 yes https://l5.ai/resources/zendesk-views-explained https://l5.ai/hubfs/219340615329.jpg Zendesk Views Explained A view in Zendesk is a saved, self-updating list of tickets that match a condition. The five default views, and where admins create and manage them. https://l5.ai/hubfs/219340615329.mp4 157 2026-08-13T00:00:00+00:00 yes https://l5.ai/resources/zendesk-create-a-trigger https://l5.ai/hubfs/219624912961.jpg How to Create a Trigger in Zendesk A Zendesk trigger is a rule that runs the moment a ticket is created or updated. How to build one in Admin Center, from conditions through actions. https://l5.ai/hubfs/219624912961.mp4 177 2026-08-17T00:00:00+00:00 yes https://l5.ai/resources/clickup-automations-explained https://l5.ai/hubfs/219982449776.jpg ClickUp Automations Explained A ClickUp automation is a rule that moves a task forward on its own. Two triggers every team should set up, built end to end in the automations builder. https://l5.ai/hubfs/219982449776.mp4 129 2026-08-21T00:00:00+00:00 yes https://l5.ai/resources/zendesk-automations-explained https://l5.ai/hubfs/220397538895.jpg Zendesk Automations Explained Zendesk automations run once per hour and act because time has passed. How conditions and actions fit together, and why each one needs an off switch. https://l5.ai/hubfs/220397538895.mp4 253 2026-08-27T00:00:00+00:00 yes https://l5.ai/resources/clickup-deadline-reminder-automations https://l5.ai/hubfs/220542811317.jpg How Do You Automate Deadline Reminders in ClickUp? Automate deadline reminders in ClickUp with date and time triggers: four automations on a live task list, from a start date comment to overdue escalation. https://l5.ai/hubfs/220542811317.mp4 145 2026-08-28T00:00:00+00:00 yes https://l5.ai/resources/zendesk-custom-ticket-statuses https://l5.ai/hubfs/220823718705.jpg Five Mistakes Behind Misleading Ticket Statuses in Zendesk Zendesk custom ticket statuses behave by the category they sit in. Five common mistakes with ticket statuses and categories, and the correction for each. https://l5.ai/hubfs/220823718705.mp4 234 2026-09-01T00:00:00+00:00 yes https://l5.ai/resources/clickup-custom-field-automations https://l5.ai/hubfs/220907996798.jpg ClickUp Custom Field Automations Explained ClickUp custom field automations: how a custom field works as a trigger, as a condition and as an action, built on a live sales pipeline. https://l5.ai/hubfs/220907996798.mp4 154 2026-09-02T00:00:00+00:00 yes https://l5.ai/resources/zendesk-ticket-forms-explained https://l5.ai/hubfs/221930327331.jpg Zendesk Ticket Forms Explained A ticket form is the curated set of fields a request arrives with. How forms are built in Zendesk, and the five problems the right form solves. https://l5.ai/hubfs/221930327331.mp4 176 2026-09-16T00:00:00+00:00 yes https://l5.ai/resources/zendesk-team-members-roles-groups https://l5.ai/hubfs/221930327332.jpg Zendesk Team Members, Roles, and Groups Explained Team members, roles, and groups decide who works on what and what each person can reach. How the three fit together in Zendesk, and when to create a new role. https://l5.ai/hubfs/221930327332.mp4 198 2026-09-16T00:00:00+00:00 yes https://l5.ai/resources/zendesk-macros-explained https://l5.ai/hubfs/222141453842.jpg Zendesk Macros Explained A macro is a saved reply plus the ticket changes that go with it. What sits inside a macro, how to build one, and what an agent sees when they apply it. https://l5.ai/hubfs/222141453842.mp4 144 2026-09-18T00:00:00+00:00 yes https://l5.ai/resources/zendesk-custom-objects-explained https://l5.ai/hubfs/222141172007.jpg Zendesk Custom Objects Explained A custom object is the record type Zendesk does not ship: assets, contracts, subscriptions. How to define one, and the lookup field that puts it on a ticket. https://l5.ai/hubfs/222141172007.mp4 177 2026-09-18T00:00:00+00:00 yes https://l5.ai/resources/zendesk-public-replies-internal-notes https://l5.ai/hubfs/222208367713.jpg Zendesk Public Replies and Internal Notes Explained A public reply emails the customer. An internal note is visible only to agents, and it is what carries a ticket into another group without a rewrite. https://l5.ai/hubfs/222208367713.mp4 170 2026-09-18T00:00:00+00:00 yes https://l5.ai/resources/clickup-apply-template-automation https://l5.ai/hubfs/222445108122.jpg How Do You Apply a Task Template Automatically in ClickUp? How two ClickUp automations read a project's Service Type and apply the matching task template, so each new project arrives with its action items on it. https://l5.ai/hubfs/222445108122.mp4 131 2026-09-22T00:00:00+00:00 yes https://l5.ai/resources/clickup-home-explained https://l5.ai/hubfs/222574684535.jpg ClickUp Home Explained ClickUp Home is the screen that opens first. A walkthrough of its Inbox, Replies and Assigned Comments sections, where notifications waiting on you land. https://l5.ai/hubfs/222574684535.mp4 176 2026-09-23T00:00:00+00:00 yes https://l5.ai/resources/zendesk-merge-duplicate-tickets https://l5.ai/hubfs/223026850598.jpg How Do You Merge Duplicate Tickets in Zendesk? How to merge tickets in Zendesk when a customer emails twice: merge the duplicate, what the merge does to each ticket, and the limit to know first. https://l5.ai/hubfs/223026850598.mp4 264 2026-09-28T00:00:00+00:00 yes https://l5.ai/resources/zendesk-tags-explained https://l5.ai/hubfs/223161458051.jpg Zendesk Tags Explained Zendesk tags are free text any agent, trigger or automation can add. How ticket tagging shows an account's stage, and how a tag stops a rule firing twice. https://l5.ai/hubfs/223161458051.mp4 238 2026-09-29T00:00:00+00:00 yes https://l5.ai/resources/zendesk-explore-support-dashboard https://l5.ai/hubfs/223283482955.jpg Zendesk Explore Support Dashboard Explained Zendesk Explore ships a prebuilt Support dashboard. What its tabs cover, how filters narrow a whole tab at once, and how to read the Tickets tab. https://l5.ai/hubfs/223283482955.mp4 157 2026-09-30T00:00:00+00:00 yes https://l5.ai/resources/clickup-my-tasks-explained https://l5.ai/hubfs/223283323740.jpg ClickUp My Tasks Explained ClickUp My Tasks pulls every task assigned to you into one place. What its three views, Assigned to me, Today & Overdue and Personal List, are for. https://l5.ai/hubfs/223283323740.mp4 152 2026-10-01T00:00:00+00:00 yes https://l5.ai/resources/zendesk-explore-reports-explained https://l5.ai/hubfs/223620932230.jpg Zendesk Explore Reports Explained Zendesk Explore reports answer one question about your ticket data. How to start a report, build one with Quick report from a plain question, and shape it. https://l5.ai/hubfs/223620932230.mp4 145 2026-10-05T00:00:00+00:00 yes https://l5.ai/resources/zendesk-shared-inbox-keyword-routing https://l5.ai/hubfs/223879903086.jpg How Do You Route Shared Inbox Tickets in Zendesk? How one Zendesk trigger routes shared inbox tickets by keyword: payroll emails from a shared HR address go to their team, the rest to a default group. https://l5.ai/hubfs/223879903086.mp4 186 2026-10-06T00:00:00+00:00 yes https://l5.ai/resources/clickup-dashboard-cards-explained https://l5.ai/hubfs/223879733256.jpg ClickUp Dashboard Cards Explained How to add ClickUp dashboard cards from the Custom section, build a bar chart on a custom field and a pie chart by status, and choose cards by question. https://l5.ai/hubfs/223879733256.mp4 169 2026-10-07T00:00:00+00:00 yes https://l5.ai/resources/clickup-status-cards-explained https://l5.ai/hubfs/223874274601.jpg ClickUp Status Cards Explained ClickUp status cards show tasks split by status across lists, how long tasks sit in each status, and how that changes over time, on one ClickUp dashboard. https://l5.ai/hubfs/223874274601.mp4 174 2026-10-08T00:00:00+00:00 yes https://l5.ai/resources/clickup-ai-cards-explained https://l5.ai/hubfs/224516732574.jpg ClickUp AI Cards Explained ClickUp AI cards answer dashboard questions from a plain-English prompt. A tour of the five cards in the AI Cards library and an AI Brain card for tasks. https://l5.ai/hubfs/224516732574.mp4 195 2026-10-12T00:00:00+00:00 yes https://l5.ai/resources/clickup-integrations-explained https://l5.ai/hubfs/224509071451.jpg ClickUp Integrations Explained ClickUp integrations explained: how the App Center and MCP servers connect your apps, an email automation that sends a ticket ID, and Brain file search. https://l5.ai/hubfs/224509071451.mp4 140 2026-10-09T00:00:00+00:00 yes https://l5.ai/resources/zendesk-side-conversations-explained https://l5.ai/hubfs/224514896385.jpg Zendesk Side Conversations Explained Zendesk side conversations let an agent email a manager or finance from a ticket. What a side conversation is, how to turn it on, and how to create one. https://l5.ai/hubfs/224514896385.mp4 175 2026-10-13T00:00:00+00:00 yes https://l5.ai/resources/zendesk-internal-articles-explained https://l5.ai/hubfs/224518189929.jpg Zendesk Internal Articles Explained Zendesk internal articles hold procedures only agents should see. How one shows in the knowledge panel on a ticket, and the setting that makes it internal. https://l5.ai/hubfs/224518189929.mp4 191 2026-10-14T00:00:00+00:00 yes https://l5.ai/resources/clickup-assignee-cards-explained https://l5.ai/hubfs/224917211924.jpg ClickUp Assignee Cards Explained ClickUp assignee cards show who holds the work and what is unassigned. How to add them from the card library, switch chart styles and focus on one person. https://l5.ai/hubfs/224917211924.mp4 124 2026-10-16T00:00:00+00:00 yes https://l5.ai/resources/zendesk-sla-policies-explained https://l5.ai/hubfs/224918398040.jpg Zendesk SLA Policies Explained A Zendesk SLA policy sets how fast support must reply and resolve. How to create one in Admin Center, set first reply targets by priority, and test it. https://l5.ai/hubfs/224918398040.mp4 174 2026-10-19T00:00:00+00:00 yes https://l5.ai/resources/clickup-calendar-view-explained https://l5.ai/hubfs/224918591139.jpg ClickUp Calendar View Explained How the ClickUp Calendar view places tasks by their dates, what a task needs to show there, and how filters and color coding shape what the calendar shows. https://l5.ai/hubfs/224918591139.mp4 177 2026-10-20T00:00:00+00:00 yes https://l5.ai/resources/clickup-list-board-views-explained https://l5.ai/hubfs/226446901059.jpg ClickUp List and Board Views Explained ClickUp shows the same tasks as a list or a board. When each view fits, how to switch, and the group by, filter and protection settings both views share. https://l5.ai/hubfs/226446901059.mp4 209 2026-10-22T00:00:00+00:00 yes https://l5.ai/resources/clickup-gantt-timeline-views-explained https://l5.ai/hubfs/226446901060.jpg ClickUp Gantt and Timeline Views Explained ClickUp Gantt and Timeline views both draw tasks as bars. Gantt shows dependencies and cascading reschedules; Timeline groups work by team or assignee. https://l5.ai/hubfs/226446901060.mp4 182 2026-10-26T00:00:00+00:00 yes https://l5.ai/resources/zendesk-business-hours-holidays-explained https://l5.ai/hubfs/226450527514.jpg Zendesk Business Hours and Holidays Explained A Zendesk schedule sets your business hours and holidays, and the triggers, views and automations that use them follow it. How to set one up and test it. https://l5.ai/hubfs/226450527514.mp4 201 2026-10-28T00:00:00+00:00 yes https://l5.ai/resources/clickup-docs-wikis-explained https://l5.ai/hubfs/226446866725.jpg ClickUp Docs and Wikis Explained ClickUp Docs and wikis keep documentation next to the work. How to build a doc with pages and slash commands, comment in it, mark it a wiki and set access. https://l5.ai/hubfs/226446866725.mp4 167 2026-10-30T00:00:00+00:00 yes https://l5.ai/resources/clickup-inbox-notifications-explained https://l5.ai/hubfs/226450527515.jpg ClickUp Inbox and Notifications Explained How the ClickUp Inbox collects every update in one place, and how notification settings decide what reaches your email, browser and phone. https://l5.ai/hubfs/226450527515.mp4 155 2026-11-03T00:00:00+00:00 yes https://l5.ai/resources/clickup-workload-view-explained https://l5.ai/hubfs/226907835262.jpg ClickUp Workload View Explained ClickUp's Workload view shows how many hours each person has scheduled each day against their capacity, coloured green, yellow or red. How to read it and move work so nobody on the team is overbooked. https://l5.ai/hubfs/226907835262.mp4 168 2026-11-05T00:00:00+00:00 yes https://l5.ai/resources/clickup-task-email-explained https://l5.ai/hubfs/226906600510.jpg ClickUp Task Email Explained ClickUp can send email from inside a task, so the client conversation stays with the work it belongs to. How to connect an email account, send from a task and keep client replies threaded on the same task. https://l5.ai/hubfs/226906600510.mp4 154 2026-11-09T00:00:00+00:00 yes https://l5.ai/events/employee-service-hr-webinar https://l5.ai/hubfs/214841795637.jpg Driving Productivity with AI-Powered Employee Service for HR L5 and Zendesk show how knowledge management powers HR service, blending automation with human assistance. https://l5.ai/hubfs/214841795637.mp4 3660 2025-08-26T00:00:00+00:00 yes