Technology Partner for Smarter Customer Support in the AI Era
Zendesk is a leading customer service and engagement platform that helps businesses manage customer interactions efficiently. It provides tools for ticketing, live chat, knowledge base, and customer relationship management (CRM), enabling organizations to enhance their support processes and improve customer experiences.
Our Zendesk Services
We specialize in implementing and optimizing Zendesk for businesses, ensuring a smooth transition and efficient operations. Our core services include:
Onboarding & Implementation
Typically completed in 1 to 3 weeks, depending on the complexity of the organization. We set up essential workflows and integrations customized to your business needs.
Workflow Automation & Optimization
The initial setup includes 1-2 workflows, with the potential to expand based on your evolving business requirements.
Enterprise Service Management Expertise
With over 14 years of experience in ServiceNow’s HR service delivery, our team brings extensive knowledge in enterprise service management to Zendesk, specifically catering to the mid-market segment.
Customization & Personalization
We ensure that Zendesk aligns with your business functions, optimizing it for HR, IT, customer service, and other operations such as supply chain and legal.
Long-Term Evolution & Scalability
We support businesses over a 12 to 36-month period, expanding functionalities with additional workflows, forms, and integrations as needed.
Outreach Onboarding & Implementation
Typically completed in 1 to 3 weeks, depending on the complexity of the organization. We set up essential workflows and integrations tailored to your business needs.
Workflow Automation & Optimization
The initial setup includes 1-2 workflows, with the potential to expand based on your evolving sales requirements.
Sales Enablement Expertise
With extensive experience in sales processes, our team brings valuable insights to Outreach, specifically catering to mid-market and enterprise segments.
Customization & Personalization
We ensure that Outreach aligns with your sales functions, optimizing it for lead generation, account management, and customer engagement.
Long-Term Evolution & Scalability
We support businesses over a 12 to 36-month period, expanding functionalities with additional workflows, templates, and integrations as needed.
Our Zendesk Services
Zendesk Onboarding & Implementation
Typically completed in 1 to 3 weeks, depending on the complexity of the organization. We set up essential workflows and integrations customized to your business needs.
Workflow Automation & Optimization
The initial setup includes 1-2 workflows, with the potential to expand based on your evolving business requirements.
Enterprise Service Management Expertise
With over 14 years of experience in ServiceNow’s HR service delivery, our team brings extensive knowledge in enterprise service management to Zendesk, specifically catering to the mid-market segment.
Customization & Personalization
We ensure that Zendesk aligns with your business functions, optimizing it for HR, IT, customer service, and other operations such as supply chain and legal.
Long-Term Evolution & Scalability
We support businesses over a 12 to 36-month period, expanding functionalities with additional workflows, forms, and integrations as needed.
Typical Use Cases for Zendesk
Employee Services
Streamlining HR-related queries, onboarding, and internal support.
IT Support & Helpdesk
Managing internal IT support requests and incidents with structured workflows.
Customer Experience
Enhancing customer experience through efficient support ticketing, self-service portals, and live chat.
Other Business Operations
Supporting legal, compliance, and supply chain processes through automated service management.
Our Other Services
Advisory & Consulting
Accelerated Onboarding. Go live in 1-3 weeks with our ACT (Accelerated Customer Transformation) approach. Additional services available for data and content migrations.
Strategic Services
Ongoing guidance, support, and improvements to maximize platform value. We provide process consulting, change management, integrations, and continuous optimization to drive long-term success.
Software Licensing & Resale
As an authorized reseller, we provide options to simplify software purchases, get licenses and services together. Additionally, we sell access to exclusive L5 solutions.
Why Choose L5.AI for Zendesk?
Leadership team has extensive experience in enterprise service management, having played a key role in building ServiceNow’s HR service delivery. We bring that expertise to Zendesk, ensuring businesses receive a solution customized to their needs. Our strategic approach focuses on:
-
Scalable Solutions that Grow
with Your Business Needs -
High Satisfaction:
4.7/5 CSAT rating -
Rapid Time to Value:
Go-Live in 1-3 Weeks
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Maximize ROI:
Achieve 3x ROI in 3 years -
Expert Support:
24/7 assistance from global delivery centers -
Proven Success:
Focus on real outcomes and value
Client Testimonials
L5.AI transformed our operations with their expert implementation services!
John Doe,
CEO of Tech Innovations
The team at L5.AI is incredibly knowledgeable and responsive.
Jane Smith,
Operations Manager at Business Solutions
Case Studies
Upcoming Events
Explore Our Other Services
Enhance customer engagement through intelligent automation that personalizes interactions.
Streamline your project management with an all-in-one platform designed for collaboration and productivity.
Leverage AI-driven solutions to optimize operations and boost team productivity.
Get Started with L5.AI and Zendesk
Transform your customer support experience today. Contact us to learn more about our Zendesk services and how we can help you achieve your customer service goals.
