ACT®

IT Service Management and Employee Services

L5 assesses, onboards, and operates AI on Zendesk, Workday, and ClickUp. Outcomes committed. Every week.

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Trusted by

Scale AI · LinkedIn · MassMutual Ascend · Tampa International Airport · McAfee · Mayo Clinic · PandaDoc and 600 more

AI is live. Outcomes are not.

AI. Operated.

Why do we call ourselves an AI Operator?

Your leadership is asking what AI is producing. We give you the answer.

In your personal life, you iterate on AI all day until you get the right answer. At your company, who is doing that?

AI Operator is a new function. It means running AI across your organization to deliver repeatable, predictable results every time.

L5 operates AI on Zendesk, Workday, and ClickUp to help your organization grow through five levels of maturity. We operate your platform to drive outcomes every week.

ACT® Methodology

Assess. Onboard. Operate.

Three services. One path to AI-operated IT and HR service delivery.
Assess tells you where you are. Onboard gets you live. Operate drives outcomes every week.

Assess

Know exactly where you are and what to do next.

Five levels. Ten measures across people, process, and platform. Business case and prioritized roadmap.

Fixed scope · One week

Onboard

First use case live in production.

In weeks, not months. Configured for your workflows. Tested with your team. One use case at a time.

One Drive per use case · Production, not sandbox

Operate

A production system with a target. Every week.

Agents monitored, tuned, improved. Outcomes measured after every Drive. Quarterly re-assessment.

Weekly cadence · Quarterly re-assessment

Purpose-built platforms

AI-powered for IT, HR, and Finance service delivery.

Copilot and ChatGPT make individuals productive. Purpose-built service management platforms deliver repeatable, predictable outcomes across your organization. L5 operates three.

Zendesk

IT Service Management and Employee Services. IT, HR, Finance, and shared services on one purpose-built platform. NinjaOne extends ITOM and ITAM coverage.

ClickUp

Work management and delivery operations. IT, HR, operations, and marketing for growing organizations. 600+ engagements. The proof engine for ACT.

Workday

HR Service Delivery on the system of record. Case management, knowledge, and employee self-service. 1,600 companies own both Zendesk and Workday. L5 is certified on both.

The proof

600 customers. Under 100 people. Two years.

That ratio is only possible because L5 uses the same operating discipline internally that it delivers to customers.

Go-live is the starting line.

L5 matures your AI while giving you tools to communicate to your leaders.

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