Why Mid-Market IT is Done with ServiceNow
There is a question every IT leader in a mid-market organization eventually asks, usually after the second or third Serv...
ReadAI Operated
AI Operator for IT and Employee Services
We deploy and operate AI-powered IT and Employee services across Zendesk, Workday, and ClickUp. Outcomes grow week over week, instead of fading after launch.
AI OPERATED
Purpose-built service platforms
Zendesk
IT, HR & Finance Service Delivery
+ Native AI Agents
ClickUp
Work Management, Marketing Ops
+ Native AI Agents
Workday
HR, Finance, PSA
+ Native AI Agents
+
1,247
+18%
Tickets auto-routed
zendesk
+
94
live
KB articles synced
clickup
+
312
+22%
PTO requests handled
workday
+
38
+9%
Escalations triaged
zendesk
+
47
+12%
Onboarding flows
workday
+
1,247
+18%
Tickets auto-routed
zendesk
Operations Layer by L5
AI agent tuning
continuous
Weekly Drives
every mon
Outcome accountability
live
Quarterly re-score
90d
Trusted By
- Scale AI
- MassMutual Ascend
- Tampa International Airport
- McAfee
- Mayo Clinic
- PandaDoc
- Yelp
- Scale AI
- MassMutual Ascend
- Tampa International Airport
- McAfee
- Mayo Clinic
- PandaDoc
- Yelp
The Accountability Gap
The platform is purchased. The AI agents are on. The team used them for a while. Then results stopped compounding. The CFO asked what the investment is producing and the answer was complicated. L5 is the partner that shows up after go-live and stays. One accountable operator for the platform and the outcomes it produces.
Accelerated Customer Transformation
ACT® Methodology
From assessment to AI Operated. In weeks.
Three motions. One repeating engine. Built from 600+ enterprise engagements. ACT takes you from first assessment to live AI operations in weeks, then keeps compounding through the DRIVE cycle every single week after that.
01
Motion 1 / Week 1
Assess
Build the case in five days.
02
Motion 2 / Under 3 Weeks
Onboard
Ship to production fast.
The DRIVE Engine
03
Motion 3 / Ongoing Weekly
Operate
Compound outcomes weekly.
DDiscover
RRealize
IIterate
VValidate
EEnable
Our Services
Services built for Outcomes. Not Just Go-Live.
Strong AI operations require more than deployment. We align AI strategy, configuration, and operations to deliver measurable service management outcomes on Zendesk, ClickUp, and Workday every week, not just at launch.
-
L5 operates as a true partner alongside our team, delivering repeatable AI outcomes from week one and never letting go-live be the finish line.
VP of IT Operations Fortune 500 Healthcare Customer -
We went from six-month implementation timelines to outcomes in weeks. L5 didn't just deploy AI, they made it stick.
Head of IT Service Management Global Financial Services Firm -
The weekly Drive cadence changed everything. We stopped treating AI as a project and started treating it as an operation.
Director of HR Technology Fortune 500 Healthcare Client
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Ready to stop piloting and start operating?
Start with a one-week assessment. We'll map your readiness, identify your highest-impact use case, and build the business case for leadership.
Schedule your assessment