Employees like to help themselves
Zendesk delivers an intuitive Employee Self-Service Portal powered by AI and smart search, built on a robust, role and location aware knowledge base.
Up to 70% of questions can be answered through self-service.
About 30% of employee issues need a human touch.
Zendesk’s case management system automatically routes, prioritizes, and tracks requests so nothing falls through the cracks.
Zendesk Copilot helps HR teams stay productive with AI-powered summaries, suggestions, and faster responses.
HR team members are better organized and can focus on the reasons why they took up this career.
Employees often face frustration navigating disconnected service channels, unclear policies, and slow response times when interacting with HR.
Challenges:
- Limited Self-Service options
- Struggling to find up-to-date information
- Complicated HR request processes
HR teams face delays and inefficiencies in managing benefits, leave, and life events, which makes it challenging to provide timely, effective support.
Challenges:
- Manual workflows
- Limited data visibility
- Compliance risks
Employees like to help themselves
Zendesk delivers an intuitive Employee Self-Service Portal powered by AI and smart search, built on a robust, role and location aware knowledge base.
Up to 70% of questions can be answered through self-service.
About 30% of employee issues need a human touch.
Zendesk’s case management system automatically routes, prioritizes, and tracks requests—so nothing falls through the cracks.
Zendesk Copilot helps HR teams stay productive with AI-powered summaries, suggestions, and faster responses.
HR team members are better organized and can focus on the reasons why they took up this career.
- Talent Management
- Performance reviews
- Career development plans
- Succession planning
- Payroll & Compensation
- Direct deposit setup & changes
- Paycheck questions & resolution
- Bonus or salary updates
- HR Lifecycle Events
- New hire onboarding
- Internal mobility & role transitions
- Offboarding & exit formalities
- PTO requests & policy clarification
- Total Rewards
- Benefits enrollment & eligibility
- Wellness & mental health initiatives
- Employee rewards & recognition
- Employee Relations
- Conflict mediation & resolution
- Workplace concerns & grievances
- Disciplinary action support
- HRIT Operations
- Access management & login issues
- System credentials or password resets
- HR data syncs & integrations
Employee experience
- Expression of company culture & corporate values
- Employee benefits and pay
- Employee wellness / work-life balance
- Workplace design & perks
- Employee tooling & systems
ZenSmart HR Service Delivery
- Quick responses & resolution to employee inquiries
- Offering self-service tools for employees to help themselves
- Improving based on employee feedback + inquiries
- Easy access to internal support on employees’ channel of preference
- Standardized quality of service expectations across all internal service providers