Modern ITSM Without the
Complexity or the Cost
Discover why IT Teams Are Switching to Zendesk, Today
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Modern ITSM That Teams Actually Use
Equip your IT team with streamlined tools that cut waste, improve adoption, and deliver measurable ROI fast.
Right-Sized ITSM
Stop paying for features you’ll never use. Zendesk delivers the ITSM capabilities that matter most, without the bloated costs of legacy tools.
Faster Resolutions
Reduce resolution times by up to 40% by automating workflows, using AI-driven messaging, and route tickets instantly to the right team member.
Easy Integrations
Easily connect with Intune, SCCM, Active Directory, and more, while avoiding months of complex and expensive deployments.
Scalable Simplicity
Go live in weeks (not years) and drive measurable adoption across teams by month two. All from a single, streamlined ITSM platform.
Here are a few of our 600+ customers that you may recognize…





Get the most out of your metrics
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Outside Impact
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Customizable
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Flexible Criteria
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Big picture
45% lower ITSM costs by eliminating unused features
Show measurable impact beyond your IT team. When tools are simpler, adoption rises across the business. Leading to lower costs, faster resolutions, and stronger ROI.
Adapt ITSM to fit your workflows
Tailor Zendesk ITSM to your team’s needs, from ticket routing to integrations. No unnecessary bloat, just the features you actually use.
Measure what matters most
Track the KPIs that align with your IT goals: resolution times, ticket volume trends, adoption rates, and employee satisfaction.
Prove IT’s value across the business
See how streamlined ITSM impacts the entire organization: from cost savings to faster employee support and long-term productivity gains.