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L5 + Zendesk

Modern ITSM Without the
Complexity or the Cost

Discover why IT Teams Are Switching to Zendesk, Today

IT Dashboard Laptop (1)
POWERFUL FEATURES

Modern ITSM That Teams Actually Use

Equip your IT team with streamlined tools that cut waste, improve adoption, and deliver measurable ROI fast.

Right-Sized ITSM

Stop paying for features you’ll never use. Zendesk delivers the ITSM capabilities that matter most, without the bloated costs of legacy tools.

Faster Resolutions

Reduce resolution times by up to 40% by automating workflows, using AI-driven messaging, and route tickets instantly to the right team member.

Easy Integrations

Easily connect with Intune, SCCM, Active Directory, and more, while avoiding months of complex and expensive deployments.

Scalable Simplicity

Go live in weeks (not years) and drive measurable adoption across teams by month two. All from a single, streamlined ITSM platform.

Here are a few of our 600+ customers that you may recognize…

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Get the most out of your metrics

  • Outside Impact

  • Customizable

  • Flexible Criteria

  • Big picture

45% lower ITSM costs by eliminating unused features

Show measurable impact beyond your IT team. When tools are simpler, adoption rises across the business. Leading to lower costs, faster resolutions, and stronger ROI.

Adapt ITSM to fit your workflows

Tailor Zendesk ITSM to your team’s needs, from ticket routing to integrations. No unnecessary bloat, just the features you actually use.

Measure what matters most

Track the KPIs that align with your IT goals: resolution times, ticket volume trends, adoption rates, and employee satisfaction.

Prove IT’s value across the business

See how streamlined ITSM impacts the entire organization: from cost savings to faster employee support and long-term productivity gains.

Your Personalized Team

Jake Woodward

Jacob Woodward

L5.ai Senior Solution Consultant

Tayler Donze

Tayler Donze

Zendesk Account Executive

Bipin

Bipin Paracha

L5.ai CEO & Co-Founder

One tool for all your metrics