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L5.ai & Zendesk | NYC | June 4th, 2026 | 4:00 PM - 7:00 PM EST

CX Trends 2026: Unlock Practical AI Strategies for Customer Experience

Join Zendesk and L5.ai for a small, invite-only CX leadership session focused on how organizations are applying AI today to improve resolution speed, automation coverage, and employee service experiences.
 

4:00 – 5:00 PM
Networking happy hour and CX leader introductions

5:00 – 7:00 PM
Interactive CX strategy discussion with Zendesk and L5.ai

Attendance is limited to keep the session conversational and high-value.
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OPTIMIZE YOUR RESULTS

Unlock the Power of Customer Experience Innovation to Drive Real Outcomes in 2026 and Beyond.

  • Practical Impact

  • Customizable

  • Measurable Results

  • Big Picture Thinking

Turn CX trends into action.

Walk away with real strategies you can apply the next day from AI-powered engagement to smarter workflows that boost resolution speed and employee experience.

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Shape strategies to fit your org.

Whether you’re IT, Ops, or CX, the session gives you flexible frameworks to adapt trends to your unique environment no one-size-fits-all playbook here.

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See the difference, fast.

Learn how to quantify impact from response times to customer satisfaction and turn insights into tangible business outcomes your leadership will care about.

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Lead the CX shift, don’t follow it.

Get ahead of 2026’s trends with forward-looking strategies that blend AI innovation with operational excellence setting your team up to scale and thrive.

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Here are a few of our 600+ customers that you may recognize…

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Find us in Person

ron

Ron Mechling

L5.ai Chief Revenue Officer

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Evan Moore

Evan Moore

Zendesk Enterprise Account Executive

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jackson

Jackson Mueller

L5.ai Sales Development Representative

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Still unsure if your Zendesk setup is working at its full potential?

Book a Call with L5.ai

Because your Zendesk shouldn’t just work, it should perform.

When you book a call with us, you don’t get a sales pitch.
You get a FREE, expert-led audit of your Zendesk setup and integrations, designed to uncover what’s slowing you down and where you can scale faster. We’ll help you identify inefficiencies, missed automations, and quick wins you can act on immediately.