Webinar
The Future of Employee Services: AI Operated. Human Led.
Where employee services is heading as AI takes on the work and people lead the direction.
Find us in the field.
Events
Events and webinars from the people who operate AI every week. Meet the team in person, or watch a recording on your own time.
Upcoming
On the calendar
Past
Recaps and recordings
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Webinar
From Tickets to Outcomes: The ITSM Shift That Delivers
How service teams move past ticket counts to outcomes the board can see, on platforms built for service delivery.
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Webinar
AI for Employee Services: What Leaders Are Getting Right
What separates employee service leaders getting real results from AI, and the operating habits behind it.
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Webinar
From Tickets to Outcomes: The ITSM Shift That Delivers
How service teams move past ticket counts to outcomes the board can see, on platforms built for service delivery.
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Event
Bay Area Dinner with Zendesk and L5
An L5 and Zendesk dinner for the Zendesk Bay Area sales team at Wayfare Tavern in San Francisco, hosted with Diana Dorobek.
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Event
Zendesk Relate 2026
L5 sponsored the Braindate Lounge at Zendesk Relate 2026 in Denver, where Zendesk unveiled its Autonomous Service Workforce.
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Event
Zendesk CX Trends 2026
L5 was a Silver Sponsor and implementation partner across the four-city Zendesk CX Trends 2026 tour.
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Event
Year-End CX Networking Mixer
L5 hosted a year-end networking mixer for the CX community in December 2025, connecting service and CX leaders over operating AI on Zendesk and ClickUp.
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Event
CX Innovation Lunch & Learn: The Future is Now
An L5 lunch and learn on leading CX change with AI, with practical guidance on putting AI to work for IT, HR, and service teams on Zendesk and ClickUp.
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Event
Executive CX Roundtable: Preparing for 2026
An invite-only L5 breakfast for senior CX leaders preparing for 2026, with candid discussion on operating AI to produce measurable service outcomes.
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Event
Hands-On AI Workshop: Build Your First AI-Enhanced Workflow
A hands-on L5 workshop on building your first AI-enhanced service workflow, with practical guidance for IT, HR, and service teams on Zendesk.
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Event
SIM Detroit Leadership Summit 2025
L5 joined the SIM Detroit Leadership Summit at One Campus Martius to show how AI changes service delivery.
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Event
CX Connections: An L5 + Zendesk Networking Night
An L5 and Zendesk networking night in October 2025 for CX and service leaders, with candid conversation on operating AI to produce measurable outcomes.
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Event
Punch Bowl Perspectives Happy Hour
An L5 happy hour at Punch Bowl Social in Austin, with candid conversation on operating AI for service teams on Zendesk and ClickUp.
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Event
Austin AE Connect & Collaborate
Two days in Austin on AI strategy and hands-on collaboration, helping account and service teams put AI to work on Zendesk and ClickUp.
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Event
AE Connect: So-Cal Strategies & Solutions
An L5 strategy session in San Diego on putting AI to work across ClickUp and Zendesk, with hands-on guidance for account, service, and CX teams.
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Webinar
Driving Productivity with AI-Powered Employee Service for HR
L5 and Zendesk show how knowledge management powers HR service, blending automation with human assistance.
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Event
Zendesk Presents: San Diego AI Effect
L5 sponsored Zendesk Presents: San Diego AI Effect and led the hands-on AI Agents workshop, helping service teams put AI to work inside Zendesk.
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Event
MN Lunch & Cruise
L5 hosted a summer lunch and cruise on Lake Minnetonka with HDI Minnesota, away from the desk and on the water.
New resources, as soon as they land.
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