We deploy and operate AI for IT and Employee services

About L5

L5 combines advisory, implementation, and ongoing operations into one engagement. We assess your AI maturity, onboard your first use case by week three, and operate your platform every week after.

Schedule Assessment Meet the team
L5 Logo
  • Founded 2023
  • Headquarters Minneapolis
  • Customers 600+
  • Certifications SOC 2 · ISO 27001
  • Zendesk Preferred Partner
  • ClickUp Top Partner
  • Workday Certified Partner
600+
Customers delivered in our first two years
100+
Recurring engagements under active operation
1%
Applicant acceptance rate, 2,000 applicants, 20 hired
7
Days to ClickUp onboarding, down from 55

Less than 50 people. Over 600 customers.

Our Team

We hire operators, not consultants. Everyone at L5 runs a platform, measures an outcome, or builds the system that does both.

Founders

  • Bipin Paracha

    Co-Founder

    Bipin Paracha

    Bipin built L5 on the belief that AI operations require a different model entirely, one where accountability flows from committed outcomes, not billed hours. He leads delivery and the ACT methodology.

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  • Anu Bulusu

    Founder

    Anu Bulusu

    Anu founded L5 with a focus on building the operational infrastructure that makes AI outcomes repeatable. She leads finance, people, and the systems that keep the company running at scale.

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Leadership

  • ron

    Chief Revenue Officer

    Ron Mechling

    Oracle · NetSuite · BMC · Simeio

    20+ years building enterprise technology revenue organizations. Leads growth strategy, sales, and customer acquisition at L5.

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  • Anthony-Torsiello-1

    Advisor

    Anthony Torsiello

    Zscaler · ServiceNow

    Former SVP of Partnerships and Alliances. Brings enterprise-scale channel and alliance leadership to help extend L5's reach.

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  • pranav-rajguru

    Chief Financial Officer

    Pranav Rajguru

    Grant Thornton · INRY

    Built the financial infrastructure at INRY through rapid growth and acquisition. Leads financial planning and operations at L5.

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  • Pulkit-Keshar

    Director, HR & Operations

    Pulkit Keshar

    Deloitte · Morgan Stanley · Bain · IIM Calcutta

    Leads global HR, finance, and operations. Builds the people systems and internal infrastructure that keep L5 running at scale.

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AI Operators

  • Nick-Johnson

    Delivery Manager

    Nick Johnson

    Runs ACT engagements across active Zendesk and ClickUp clients. Accountable for delivery milestones and measurable outcomes.

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  • Carey-Grant

    Delivery Manager

    Carey Grant

    Manages active implementations across Workday and ClickUp. Drives weekly cadence reviews and outcome tracking with clients.

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  • Mags-Paracha

    Marketing Manager

    Mags Paracha

    Leads brand and content strategy as L5 builds the AI Operator category. Owns market presence and audience development.

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L5 Is Not an MSP

Who We Are Not

Traditional MSP

  • Billed by the hour

    You pay for activity. The contract never mentions what changes.

  • Waits for your ticket

    Nothing moves until you initiate. You carry the operational burden.

  • No maturity target

    No defined end state. The engagement runs with no measure of progress.

AI Operated by L5

  • Outcomes in the contract

    What changes is committed in the SOW. Measured after every Drive.

  • Drives every week

    L5 runs on a fixed weekly cadence. You never have to ask.

  • Roadmap to Level 5

    Quarterly maturity re-assessment. Every Drive closes the gap.

FAIR. In both directions.

How We Operate

  • Flexibility

    L5 adapts to how customers operate. We fit our model to your platform, your team, and your pace, not the other way around.

  • Accountability

    L5 owns its deliverables. When something is in our scope, we carry it to done, no handoffs to figure out later.

  • Integrity

    Proof over claims, always. We don't report green when it isn't. We don't take credit for outcomes we didn't drive.

  • Respect

    Non-negotiable in both directions. For our customers, our team, and the people who apply to work here.

Organizations that are serious about AI outcomes.

Who We Work With

Growing organizations chose L5 because they needed more than a deployment. They needed someone operating the platform after go-live.

  • Scale AI
  • LinkedIn
  • Mayo Clinic
  • MassMutual Ascend
  • Tampa International Airport
  • McAfee
  • PandaDoc
  • and 600 more.

Ready to stop piloting and start operating?

Start with a one-week assessment. We'll map your readiness, identify your highest-impact use case, and build the business case for leadership.

Schedule your assessment