About L5

We deploy and operate AI for IT and Employee services

L5 combines advisory, implementation, and ongoing operations into one engagement. We assess your AI maturity, onboard your first use case by week three, and operate your platform every week after.

Schedule Assessment Meet the team

Founded 2023

Headquarters Minneapolis

Customers 600+

Certifications SOC 2 · ISO 27001

Zendesk Preferred Partner

ClickUp Top Partner

Workday Certified Partner

600+

Customers delivered in our first two years

100+

Recurring engagements under active operation

Applicant acceptance rate, 2,000 applicants, 20 hired

Days to ClickUp onboarding, down from 55

Our Team

Less than 50 people. Over 600 customers.

We hire operators, not consultants. Everyone at L5 runs a platform, measures an outcome, or builds the system that does both.

Founders

Co-Founder

Bipin Paracha

Bipin built L5 on the belief that AI operations require a different model entirely, one where accountability flows from committed outcomes, not billed hours. He leads delivery and the ACT methodology.

Founder

Anu Bulusu

Anu founded L5 with a focus on building the operational infrastructure that makes AI outcomes repeatable. She leads finance, people, and the systems that keep the company running at scale.

Leadership

Chief Revenue Officer

Ron Mechling

Oracle · NetSuite · BMC · Simeio

20+ years building enterprise technology revenue organizations. Leads growth strategy, sales, and customer acquisition at L5.

Advisor

Anthony Torsiello

Zscaler · ServiceNow

Former SVP of Partnerships and Alliances. Brings enterprise-scale channel and alliance leadership to help extend L5's reach.

Chief Financial Officer

Pranav Rajguru

Grant Thornton · INRY

Built the financial infrastructure at INRY through rapid growth and acquisition. Leads financial planning and operations at L5.

Director, HR & Operations

Pulkit Keshar

Deloitte · Morgan Stanley · Bain · IIM Calcutta

Leads global HR, finance, and operations. Builds the people systems and internal infrastructure that keep L5 running at scale.

AI Operators

Delivery Manager

Nick Johnson

Runs ACT engagements across active Zendesk and ClickUp clients. Accountable for delivery milestones and measurable outcomes.

Delivery Manager

Carey Grant

Manages active implementations across Workday and ClickUp. Drives weekly cadence reviews and outcome tracking with clients.

Marketing Manager

Mags Paracha

Leads brand and content strategy as L5 builds the AI Operator category. Owns market presence and audience development.

Who We Are Not

L5 Is Not an MSP

Traditional MSP

Billed by the hour

You pay for activity. The contract never mentions what changes.

Waits for your ticket

Nothing moves until you initiate. You carry the operational burden.

No maturity target

No defined end state. The engagement runs with no measure of progress.

AI Operated by L5

Outcomes in the contract

What changes is committed in the SOW. Measured after every Drive.

Drives every week

L5 runs on a fixed weekly cadence. You never have to ask.

Roadmap to Level 5

Quarterly maturity re-assessment. Every Drive closes the gap.

How We Operate

FAIR. In both directions.

Flexibility

L5 adapts to how customers operate. We fit our model to your platform, your team, and your pace, not the other way around.

Accountability

L5 owns its deliverables. When something is in our scope, we carry it to done, no handoffs to figure out later.

Integrity

Proof over claims, always. We don't report green when it isn't. We don't take credit for outcomes we didn't drive.

Respect

Non-negotiable in both directions. For our customers, our team, and the people who apply to work here.

Who We Work With

Organizations that are serious about AI outcomes.

Growing organizations chose L5 because they needed more than a deployment. They needed someone operating the platform after go-live.

Scale AI

Mayo Clinic

MassMutual Ascend

Tampa International Airport

McAfee

PandaDoc

and 600 more.

Ready to stop piloting and start operating?

Start with a one-week assessment. We'll map your readiness, identify your highest-impact use case, and build the business case for leadership.

Schedule your assessment