About L5

What is an AI Operator?

Your leadership is asking what AI is producing. In your personal life, you iterate on AI all day to get the right answer. At your company, who is doing that?

We defined AI Operator as a new function. It means running AI across Zendesk, Workday, and ClickUp to deliver repeatable, measurable outcomes every week.

Schedule Assessment

Choose your model: Your engagement model determines your outcomes.

Advisory Strategy. No execution.

Implementation Go-live. No operations.

Managed Services Maintenance. No outcomes.

A New Category Operated for outcomes. Every week.

600+

Customers delivered in our first two years

100+

Recurring engagements under active operation

Acceptance rate, 2,000 applicants, 20 hired

Days to ClickUp onboarding, down from 55

What We Are

Accountability for the Operational Layer

Most firms hand off a go-live and move on. Most MSPs respond to tickets. L5 does neither. We operate AI continuously, measure every Drive against committed outcomes, and re-assess your maturity every quarter.

We built L5 because no one else was holding the operational layer accountable. The gap between "we deployed AI" and "AI is producing" is where most organizations get stuck. That gap is what we close.

Outcomes in the SOW

Every engagement commits to specific, measurable outcomes, not deliverables. You know what success looks like before we start.

Measured after every Drive

Our weekly operating cadence, the Drive, produces a score against your committed outcomes. Proof runs on the same cycle as the work.

We run on what we sell

L5's internal operations run on Zendesk, ClickUp, and Workday, operated by AI. We don't advise on things we haven't done ourselves.

What AI Operated Is Not

L5 Is Not an MSP

Traditional MSP

Billed by the hour

You pay for activity. The contract never mentions what changes.

Waits for your ticket

Nothing moves until you initiate. You carry the operational burden.

No maturity target

No defined end state. The engagement runs with no measure of progress.

AI Operated by L5

Outcomes in the contract

What changes is committed in the SOW. Measured after every Drive.

Drives every week

L5 runs on a fixed weekly cadence. You never have to ask.

Roadmap to Level 5

Quarterly maturity re-assessment. Every Drive closes the gap.

The Team

Less than 50 people. Over 600 customers.

We hire operators, not consultants. Everyone at L5 runs a platform, measures an outcome, or builds the system that does both.

Founders

Co-Founder

Bipin Paracha

Bipin built L5 on the belief that AI operations require a different model entirely, one where accountability flows from committed outcomes, not billed hours. He leads delivery and the ACT methodology.

Founder

Anu Bulusu

Anu founded L5 with a focus on building the operational infrastructure that makes AI outcomes repeatable. She leads finance, people, and the systems that keep the company running at scale.

Leadership

Chief Revenue Officer

Ron Mechling

Simeio · NetSuite · Upland Software

20+ years building enterprise technology revenue organizations. Leads growth strategy, sales, and customer acquisition at L5.

Advisor

Anthony Torsiello

Zscaler · ServiceNow

Former SVP of Partnerships and Alliances. Brings enterprise-scale channel and alliance leadership to help extend L5's reach.

Chief Financial Officer

Pranav Rajguru

Grant Thornton · INRY

Built the financial infrastructure at INRY through rapid growth and acquisition. Leads financial planning and operations at L5.

Director, HR & Operations

Pulkit Keshar

Deloitte · Morgan Stanley · Bain · IIM Calcutta

Leads global HR, finance, and operations. Builds the people systems and internal infrastructure that keep L5 running at scale.

AI Operators

Delivery Manager

Nick Johnson

Runs ACT engagements across active Zendesk and ClickUp clients. Accountable for delivery milestones and measurable outcomes.

Delivery Manager

Carey Grant

Manages active implementations across Workday and ClickUp. Drives weekly cadence reviews and outcome tracking with clients.

Marketing Manager

Mags Paracha

Leads brand and content strategy as L5 builds the AI Operator category. Owns market presence and audience development.

How We Operate

FAIR. In both directions.

Flexibility

L5 adapts to how customers operate. We fit our model to your platform, your team, and your pace, not the other way around.

Accountability

L5 owns its deliverables. When something is in our scope, we carry it to done, no handoffs to figure out later.

Integrity

Proof over claims, always. We don't report green when it isn't. We don't take credit for outcomes we didn't drive.

Respect

Non-negotiable in both directions. For our customers, our team, and the people who apply to work here.

Who We Work With

Organizations that are serious about AI outcomes.

Growing organizations chose L5 because they needed more than a deployment. They needed someone operating the platform after go-live.

Scale AI

Mayo Clinic

MassMutual Ascend

Tampa International Airport

McAfee

PandaDoc

and 600 more.

Ready to stop piloting and start operating?

Start with a one-week assessment. We'll map your readiness, identify your highest-impact use case, and build the business case for leadership.

Schedule your assessment