Most organizations have implemented AI. Few are operating it. L5 developed the ACT by learning from over 600+ engagements on what it takes Operate AI in production for outcomes. We Assess where you are, Onboard your first use case, and Operate it every week. All three motions use a repeatable, predictable structure called DRIVE: Discover, Realize, Iterate, Validate, Enable.
Accelerated Customer Transformation (ACT)
AI. Operated.
Assess
Know exactly where you are and what to fix first.
Know exactly where you are and what to fix first.
L5 scores your organization across people, process, and platform. Every dimension of how AI is enabled, deployed, and measured today. The result is a maturity scorecard that shows exactly where you are, what it is costing you to stay there, and what to fix first. Your roadmap and business case come out of Assess. Assess is available as a defined service package with fixed scope and deliverables.
Each level of the maturity model frames what that investment produces and what risk you carry without progressing further. When you go back to your CFO, you are presenting a roadmap, not defending spend.
"Are you piloting AI, have you implemented AI, or are you actually operating AI for outcomes?"
"Do you know every agent running in your organization right now, what each one is doing, and what outcome it is accountable for?"
You walk away with
- AI maturity scorecard
- Prioritized improvement roadmap
- Business case with estimated impact, built for leadership
- A scoped plan and SOW for what comes next
- First Onboard Drive scoped and ready to start
The One-Week Drive
D
Discover
Stakeholder interviews, platform audit, workflow and integration inventory
R
Realize
Maturity scored across people, process, and platform. Gaps mapped, opportunity sizing completed
I
Iterate
Roadmap sequenced, priorities stress-tested, business case drafted
V
Validate
Findings reviewed with your team, roadmap confirmed
E
Enable
Scorecard delivered, Onboard Drive scoped, team aligned
Onboard
Your first use case live in production.
Platform configured and ready for operations. In weeks.
Onboard takes the top priority from your roadmap and gets it live in production. Configured for your workflows, tested with your team, deployed and running. Not a pilot. Not a sandbox. Each Drive is one use case and ends with your team running it in production. Onboard is available as a defined service package with repeatable scope per use case.
In 2024, L5's delivery team compressed average ClickUp onboarding time from 55 days to 7 days. L5 has delivered hundreds of Onboard engagements across ClickUp, Zendesk, Outreach, and Workday.
You walk away with
- Live use case in production
- Configured workflows and routing
- Trained users and admins
- Validated integrations
- Next Drive backlog ready
Each Drive
D
Discover
Discovery meetings with your team to document current workflows and capture requirements
R
Realize
Configure platform, build workflows, wire integrations, embed knowledge
I
Iterate
Test in staging, collect feedback, refine before go-live
V
Validate
Live testing with your team, fixes applied same day
E
Enable
User training complete, adoption confirmed, next Drive backlog set
Operate
AI runs. L5 keeps it running toward outcomes.
Management of your platform, workflows, and outcomes. Every week.
Operate is the managed subscription. Every week is a Drive. A new agent built, a workflow extended, a gap closed. Every Drive moves toward the outcomes your roadmap committed to. Quarterly, L5 re-scores your maturity and updates what comes next. Smart license bundle is part of Operate. One contract covers platform and operations together. No split accountability.
"Do you know every agent running in your organization right now, what each one is doing, and what outcome it is accountable for?"
What runs every Drive
- Agent operations and tuning
- Knowledge management
- Integration maintenance
- Governance and compliance
- Outcome measurement
- Quarterly maturity re-score
Every Drive
D
Discover
Backlog prioritized, this Drive scoped, dependencies confirmed
R
Realize
Drive output in production. A new agent, a workflow change, a content update, a gap closed
I
Iterate
Changes tested, performance compared to baseline, adjustments made
V
Validate
Outcome verified in live environment, metrics updated
E
Enable
Change adopted, next Drive backlog set, scorecard updated
Go-live is where the real work begins. Operate is how you capture everything production reveals, Drive after Drive.
FAQs
Questions about Accelerated Customer Transformation (ACT)?
What is ACT?
Accelerated Customer Transformation. L5's methodology for operating AI in production. Three motions, one framework, outcomes every week. AI is still young and evolving. L5 has run 600+ engagements and extracted what works into ACT. The methodology gets sharper with every Drive.
How long does it take to go live?
Assess is one week. Onboard gets a use case live in production in weeks. Done is defined before the Drive begins. You know what you get before you commit.
Does every engagement have to go live in one week?
No. Some organizations complete onboarding in one Drive. Others take multiple Drives for complex use cases. The pace adapts. The discipline of defining done before starting does not.
Can I start with just one motion?
Yes. Assess, Onboard, and Operate are purchasable independently as defined service packages. Most organizations start with Assess because it produces the business case and roadmap that justify everything that follows.
What do I walk away with after Assess?
A maturity scorecard, a prioritized roadmap, a business case built for your leadership, and a scoped Onboard plan. You also walk away with the language to frame each level of investment for your stakeholders.
What happens during Operate?
L5 runs a Drive every week on your platform. Some Drives build new capabilities. Others maintain and tune what is already running. Quarterly, L5 re-scores your maturity and updates the roadmap.
Do you implement and walk away or do you operate after go-live?
L5 operates after go-live. Implementation is the entry point. Ongoing operation is the product. The question is not whether you need someone operating your AI. The question is who.
Ready to operate AI for outcomes?
Assess tells you where you are. Onboard gets you live. Operate keeps it running.