The Hidden Cost of Fragmented Service Operations
Why the enterprise software portfolio costs 7 to 10 times the license line item, and what consolidated, operated platforms recover.
PDF/Jul 2026 Download PDFResources Hub
Operating AI
Built by the team that runs AI in production every week, on real deployments across Zendesk, ClickUp, and Workday.
Whitepapers
Research From The Field
All whitepapers-
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Modernizing IT Service Management
Why mid-market IT teams overpay for ITSM platforms built for enterprise scale, and the right-sized alternative that cuts operating costs 40 to 60 percent.
PDF/May 2026 Download PDF -
ACT: Accelerated Customer Transformation
L5's methodology for closing the gap to Level 5 AI maturity. Assess, Onboard, Operate, with a Drive every week.
PDF/Apr 2026 Download PDF
Datasheets
Technical Details At A Glance
All datasheets-
NinjaOne + Zendesk, Operated by L5
Zendesk and NinjaOne, operated by L5 on AWS Marketplace. Live endpoint data, agent-approved remediation, and IT asset sync inside your Zendesk service desk.
PDF/Jun 2026 Download PDF -
Zendesk. Operated for Outcomes.
What L5 deploys and operates for IT, HR, and Finance service delivery on Zendesk, from intake to the weekly scorecard.
PDF/May 2026 Download PDF -
ClickUp. Operated for Outcomes.
How L5 runs work management on ClickUp, from spaces and automations to AI agents, on a weekly Drive cadence.
PDF/Apr 2026 Download PDF -
Workday. Operated for Outcomes.
How L5 operates HR Service Delivery on Workday, from case and knowledge to employee self-service, so the record stays accurate.
PDF/Mar 2026 Download PDF
Videos
See It In Action
All videos-
Five Mistakes Behind Weekend SLA Breaches in Zendesk
Weekend SLA breaches usually trace back to Zendesk business hours configuration. Five common mistakes in schedules and holidays, with the correction for each.
3 min/Aug 2026 Watch -
How Does Employee Self-Service Work in Zendesk?
In Zendesk, employee self-service means searching AI answers, chatting with an agent, requesting services from the catalog, and tracking tickets, all from one help center.
2 min/Jul 2026 Watch -
Can You Run Separate HR and IT Help Centers on One Zendesk?
Yes, you can run separate HR and IT help centers on one Zendesk account. Zendesk brands give each team its own self-service help center.
3 min/Jul 2026 Watch -
ClickUp Hierarchy Explained
A quick walkthrough of how ClickUp organizes work, from workspaces down to subtasks, plus the most common structure mistake teams make.
3 min/Jul 2026 Watch -
Our Founders on Bloomberg
L5 co-founders Bipin Paracha and Anu Bulusu on building L5, featured on The American Dream on Bloomberg TV.
6 min/Dec 2023 Watch
Articles
Insights & Perspectives
All articles-
Zendesk Implementation and Managed Services for Mid-Market Teams
Zendesk implementation and managed services for mid-market teams: what setup covers, what ongoing operation adds, and ho...
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30 Zendesk Questions, Answered
Straight answers to the 30 questions buyers ask most about Zendesk: what it is, pricing, AI agents, how it compares to S...
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ClickUp Pricing 2026: Plans, Costs, and What You Actually Pay
ClickUp pricing broken down: every plan, monthly vs annual, the Brain AI add-on, real team-cost examples, discounts, and...
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30 ClickUp Questions, Answered
Straight answers to the 30 questions buyers ask most about ClickUp: what it is, pricing, features, comparisons, and impl...
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Zendesk, NinjaOne, and L5: IT Service & Endpoint Management Bundle
Zendesk, NinjaOne, and L5 partnered to launch a unified IT service and endpoint management bundle on AWS Marketplace. Op...
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Why Mid-Market IT is Done with ServiceNow
ServiceNow was built for enterprises with platform teams and multi-year budgets. Mid-market IT pays the price. The right...
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The PSA Gap: Why Professional Services Firms Run Projects in Spreadsheets
Professional services firms have the platforms. They run projects in spreadsheets anyway. The PSA gap is an operations p...
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What a ClickUp Diamond Partner Actually Does
What a ClickUp Diamond Partner actually does: the top tier of ClickUp's partner program, and how it differs from a stand...
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ITSM Best Practices Should Not Require a Consultant Every Time
Pre-configured ITSM workflows change the economics of going live. Incident, problem, change, and service catalog built b...
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What AI-Operated IT Support Actually Looks Like
AI-operated IT support is not a chatbot. It is AI agents that route, deflect, and remediate, governed by a human operato...
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The Hidden Cost of Unoperated AI
AI agents drift. Knowledge gaps accumulate. Routing breaks on untested edge cases. Unoperated AI is slow, invisible deca...
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Implementing AI Is the Starting Line
Most organizations have implemented AI. Fewer are operating it. The gap between deployed and operated is where outcomes ...
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Are You Piloting, Implementing, or Operating AI?
Three states of enterprise AI. Most organizations know which one they are in. Very few know what it costs to stay there,...
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4 Powerful Automations for Streamlining the Flow of Information
Set up 4 powerful ClickUp automations that route tasks, assign owners, and trigger updates automatically, so your team s...
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Project Management Tools of 2024 for Best Results
A practical guide to the best project management tools for teams, what each one does well, and how to match a tool to th...
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ClickUp and Make.com: How to Connect Them and What to Automate
Connect ClickUp to Make.com step by step, learn the exact modules to use, and build 8 no-code automations. Make vs Zapie...
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What Is ClickUp Brain? Features, Pricing, and Security Explained
The complete guide to ClickUp Brain, now Brain², covering what it does, current pricing, security, and how it compares t...
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The Power of ClickUp Templates: Save Time & Ensure Consistency Across Projects
ClickUp templates standardize repeatable work, so teams launch projects faster and keep deliverables consistent without ...
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Running Effective Project Meetings: Key Types, Strategies, & Tips for 2024
Run project meetings that move work forward. The meeting types that matter, who to include, and a simple structure that ...
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Why We Love ClickUp: Unlocking the Power of ClickUp Brain
Why we love ClickUp Brain: the built-in AI that writes updates, summarizes long threads, and automates work right inside...
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10 ClickUp Workflows for Non-Profits
How non-profits use ClickUp: 10 real workflows for fundraising, volunteer management, grant tracking, and donor outreach...
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ClickUp for Professional Services
ClickUp for professional services firms. Run client delivery, resourcing, and engagements in one workspace, with L5 to t...
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ClickUp Implementation: Streamlining Expense Tracking
How an accounting team streamlined expense tracking and reimbursement in ClickUp, with faster processing, fewer errors, ...
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L5 and ClickUp: A Winning Combination
Why L5 builds its own work on ClickUp, and what that daily use teaches us about running the platform well for customers.
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Revolutionizing Marketing Operations in Insurance
An insurance group rebuilt marketing intake, planning, and project management in ClickUp with L5. Scattered requests bec...
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Enhancing Invoice Management with ClickUp
How a manufacturer runs invoice management in ClickUp. Review and approval statuses keep every invoice moving, with fast...
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Leveraging ClickUp for Accelerated Customer Transformation
Accelerated Customer Transformation is the L5 delivery framework. See how L5 runs ACT on ClickUp to take customers live ...
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Webinars
Live & On-Demand
All webinars-
The Future of Employee Services: AI Operated. Human Led.
Where employee services is heading as AI takes on the work and people lead the direction.
Jan 13, 2027 Register -
From Tickets to Outcomes: The ITSM Shift That Delivers
How service teams move past ticket counts to outcomes the board can see, on platforms built for service delivery.
Nov 11, 2026 Register -
AI for Employee Services: What Leaders Are Getting Right
What separates employee service leaders getting real results from AI, and the operating habits behind it.
Oct 14, 2026 Register -
From Tickets to Outcomes: The ITSM Shift That Delivers
How service teams move past ticket counts to outcomes the board can see, on platforms built for service delivery.
Sep 9, 2026 Register -
Recorded 
Driving Productivity with AI-Powered Employee Service for HR
L5 and Zendesk show how knowledge management powers HR service, blending automation with human assistance.
Aug 26, 2025/61 min Watch
Events
Meet Us In Person
Upcoming
Past
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Bay Area Dinner with Zendesk and L5
An L5 and Zendesk dinner for the Zendesk Bay Area sales team at Wayfare Tavern in San Francisco, hosted with Diana Dorobek.
Aug 6, 2026/5:30 PM PT RegisterRecap -
Zendesk Relate 2026
L5 sponsored the Braindate Lounge at Zendesk Relate 2026 in Denver, where Zendesk unveiled its Autonomous Service Workforce.
May 18, 2026 RegisterRecap -
Zendesk CX Trends 2026
L5 was a Silver Sponsor and implementation partner across the four-city Zendesk CX Trends 2026 tour.
Mar 17, 2026 RegisterRecap -
Year-End CX Networking Mixer
L5 hosted a year-end networking mixer for the CX community in December 2025, connecting service and CX leaders over operating AI on Zendesk and ClickUp.
Dec 16, 2025 RegisterRecap -
CX Innovation Lunch & Learn: The Future is Now
An L5 lunch and learn on leading CX change with AI, with practical guidance on putting AI to work for IT, HR, and service teams on Zendesk and ClickUp.
Dec 11, 2025 RegisterRecap -
Executive CX Roundtable: Preparing for 2026
An invite-only L5 breakfast for senior CX leaders preparing for 2026, with candid discussion on operating AI to produce measurable service outcomes.
Nov 20, 2025 RegisterRecap -
Hands-On AI Workshop: Build Your First AI-Enhanced Workflow
A hands-on L5 workshop on building your first AI-enhanced service workflow, with practical guidance for IT, HR, and service teams on Zendesk.
Nov 18, 2025 RegisterRecap -
SIM Detroit Leadership Summit 2025
L5 joined the SIM Detroit Leadership Summit at One Campus Martius to show how AI changes service delivery.
Oct 21, 2025 RegisterRecap -
CX Connections: An L5 + Zendesk Networking Night
An L5 and Zendesk networking night in October 2025 for CX and service leaders, with candid conversation on operating AI to produce measurable outcomes.
Oct 16, 2025 RegisterRecap -
Punch Bowl Perspectives Happy Hour
An L5 happy hour at Punch Bowl Social in Austin, with candid conversation on operating AI for service teams on Zendesk and ClickUp.
Sep 10, 2025 RegisterRecap -
Austin AE Connect & Collaborate
Two days in Austin on AI strategy and hands-on collaboration, helping account and service teams put AI to work on Zendesk and ClickUp.
Sep 8, 2025 RegisterRecap -
AE Connect: So-Cal Strategies & Solutions
An L5 strategy session in San Diego on putting AI to work across ClickUp and Zendesk, with hands-on guidance for account, service, and CX teams.
Sep 8, 2025 RegisterRecap -
Zendesk Presents: San Diego AI Effect
L5 sponsored Zendesk Presents: San Diego AI Effect and led the hands-on AI Agents workshop, helping service teams put AI to work inside Zendesk.
Aug 19, 2025 RegisterRecap -
MN Lunch & Cruise
L5 hosted a summer lunch and cruise on Lake Minnetonka with HDI Minnesota, away from the desk and on the water.
Jul 17, 2025 RegisterRecap
New resources, as soon as they land.
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