Himanshu is a Consultant at L5, driving Zendesk implementations, service delivery, and process optimization to help customers build scalable and efficient support operations.
A customer who emails twice becomes two tickets, two agents and two different answers. How to merge the duplicate in Zendesk, what the merge does to each ticket, and the limit to know before you confirm.
4 min/Sep 2026 Watch
A Zendesk automation is a rule that watches the clock and acts because time has passed. How conditions and actions fit together, and why every automation needs a way to switch itself off.
4 min/Aug 2026 Watch
