Jay Thakur

Team

Associate ConsultantL5.ai

Jay is an Associate Consultant at L5, working on Zendesk implementation. Jay's work covers help desk builds with dedicated brands, request forms and region-specific SLAs, and the Explore dashboards that track ticket volume and SLA compliance. Jay also creates L5's Zendesk walkthroughs.

Videos & Webinars

Featuring Jay

  • Zendesk Explore Support Dashboard Explained

    Zendesk Explore Support Dashboard Explained

    Zendesk Explore ships a prebuilt Support dashboard, ready before you build a single report. What its tabs cover, how the filters narrow a whole tab at once, and how to read the numbers and charts on the Tickets tab.

    3 min/Sep 2026 Watch