Zendesk Business Hours and Holidays Explained
A Zendesk schedule sets your business hours and holidays, and the triggers, views and automations that use them follow it. How to set one up and test it.
3 min/Oct 2026 WatchJay Thakur
Team
Associate ConsultantL5.ai
Jay is an Associate Consultant at L5, working on Zendesk implementation. Jay's work covers help desk builds with dedicated brands, request forms and region-specific SLAs, and the Explore dashboards that track ticket volume and SLA compliance. Jay also creates L5's Zendesk walkthroughs.
Videos & Webinars
Featuring Jay
-
-
Zendesk Explore Support Dashboard Explained
Zendesk Explore ships a prebuilt Support dashboard. What its tabs cover, how filters narrow a whole tab at once, and how to read the Tickets tab.
3 min/Sep 2026 Watch
