Zendesk Relate 2026
L5 sponsored the Braindate Lounge at Zendesk Relate 2026 in Denver, where Zendesk unveiled its Autonomous Service Workforce.
May 18, 2026 RecapHands-On AI Workshop: Build Your First AI-Enhanced Workflow
Event
A hands-on L5 workshop on building your first AI-enhanced service workflow, with practical guidance for IT, HR, and service teams on Zendesk.
Infield
In Attendance
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Bret Sharp
Director - Sales and Partnerships, L5
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Jake Woodward
Senior Solution Consultant, L5
L5 and Zendesk ran a hands-on workshop on building your first AI-enhanced workflow inside Zendesk, from idea to AI in 90 minutes. Led by Bret Sharp and Jake Woodward, attendees left with a working example, not just slides.
What the workshop covered
- How to spot workflows that are ready for AI
- How to build and deploy AI features inside Zendesk
- Real use cases and best practices from L5
- How to optimize and scale AI workflows after launch
Attendees brought a laptop, Zendesk login access, and a use case to solve, and left with a guided workbook and access to the demo materials.
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