Anubhav is a Consultant at L5, implementing Zendesk and ClickUp for customers. His work covers incident and approval workflows, and HR recruitment and onboarding. He also creates L5's Zendesk walkthroughs.
Some tickets need sign-off from people who do not work in Zendesk, such as a manager or the finance team. How an admin turns on side conversations and how an agent then emails those people from inside the ticket.
3 min/Oct 2026 Watch
A public reply emails the customer. An internal note is visible only to agents, and it is what carries a ticket into another group without a rewrite.
3 min/Sep 2026 Watch
Team members, roles, and groups decide who works on what and what each person can reach. How the three fit together in Zendesk, and when to create a new role.
3 min/Sep 2026 Watch
A Zendesk trigger is a rule that runs the moment a ticket is created or updated. How to build one in Admin Center, from conditions through actions.
3 min/Aug 2026 Watch
