Vedant is a Consultant at L5, supporting Zendesk implementation for customers. His work covers onboarding workflows that route requests by account segment and track each stage with tasks, and the automations and escalations that keep those tickets moving. He also creates L5's Zendesk walkthroughs.
Tags are free text any agent, trigger or automation can add, and they end up carrying much of an account's logic. How tags show an account's stage on the ticket, and how a tag stops an automation from firing again.
4 min/Sep 2026 Watch
