Zendesk. Operated for Outcomes.
Datasheet
What L5 deploys and operates for IT, HR, and Finance service delivery on Zendesk, from intake to the weekly scorecard.
L5 deploys and operates AI for IT, HR, and Finance service delivery on Zendesk. Repeatable, high-volume processes run on the platform your team already trusts, measured every week against the outcomes named in the SOW.
What L5 operates
- Automated ticket triage and routing
- Reply and macro suggestions in the agent view
- Deflection through the help center
- Weekly outcome reporting
- Human review gates on every model action
- Audit logging across the pipeline
