NinjaOne + Zendesk, Operated by L5
Datasheet
Zendesk and NinjaOne, operated by L5 on AWS Marketplace. Live endpoint data, agent-approved remediation, and IT asset sync inside your Zendesk service desk.
- PlatformZendesk + NinjaOne
- ChannelAWS Marketplace
- Time to productionBy week three
- L5 operatesIncidents, remediation, assets
- ReportingWeekly scorecard
- IntegrationsEntra ID, Okta, Intune
- SecuritySOC 2, ISO 27001
- FrameworkACT®
L5 integrates NinjaOne with Zendesk and operates both on AWS Marketplace. Endpoint data, remediation, and employee lifecycle run inside the service desk your team already uses, with production changes measured every week against the outcomes named in the SOW.
What L5 operates
- Incident tickets created from NinjaOne alerts
- Agent-approved remediation from inside the ticket
- Employee onboarding and offboarding from Zendesk
- IT asset and license data synced both ways
- Weekly outcome reporting
- Human review gates on every remediation
