Can You Run Separate HR and IT Help Centers on One Zendesk?
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Yes, you can run separate HR and IT help centers on one Zendesk account. Zendesk brands give each team its own self-service help center.
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One Zendesk, separate HR and IT help centers
Giving HR and IT their own self-service portals sounds like running two systems. In Zendesk it is one.
This walkthrough shows the HR help center and the IT help center running from a single Zendesk account. Zendesk brands give each team its own look, topics, and categorization, while one team operates everything behind the scenes.
It also covers white labeling inside Zendesk and locking HR content behind sign-in and permissions when you need it.
In Zendesk, employee self-service means searching AI answers, chatting with an agent, requesting services from the catalog, and tracking tickets, all from one help center.
