Can You Run Separate HR and IT Help Centers on One Zendesk?
Video
Yes, you can run separate HR and IT help centers on one Zendesk account. Zendesk brands give each team its own self-service help center.
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3 min watch
Chapters
One Zendesk, separate HR and IT help centers
Giving HR and IT their own self-service portals sounds like running two systems. In Zendesk it is one.
This walkthrough shows the HR help center and the IT help center running from a single Zendesk account. Zendesk brands give each team its own look, topics, and categorization, while one team operates everything behind the scenes.
It also covers white labeling inside Zendesk and locking HR content behind sign-in and permissions when you need it.
A custom object is the record type Zendesk does not ship: assets, contracts, subscriptions. How to define one, and the lookup field that puts it on a ticket.
A macro is a saved reply plus the ticket changes that go with it. What sits inside a macro, how to build one, and what an agent sees when they apply it.
