A view in Zendesk is a saved, self-updating list of tickets that match a condition. The five default views, and where admins create and manage them.
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3 min watch
Chapters
How views organize the ticket queue in Zendesk
One shared queue gives an agent no obvious place to start. A view fixes that by holding a saved list of tickets that match a condition and keeping it current on its own.
This walkthrough opens the agent workspace and works through the five default views: by owner, by assignment, by status, by what is waiting on a customer reply, and by recent activity.
Each list carries its own count, and any view can be sorted or filtered further by requester, priority, or last update. It closes in Admin Center under Agent tools, where an admin creates a view and sets the conditions that decide which tickets land in it.
A list shows what needs doing but not when it happens. How ClickUp's Calendar view places tasks on a calendar by their dates, what a task needs to appear there, and how filters and color coding shape what the calendar shows.
An SLA policy sets how quickly a support team must reply to and resolve tickets. How to create one in Zendesk Admin Center, set first reply time targets by priority in business hours, and confirm the policy applies to a new ticket.
Assignee cards on a ClickUp dashboard show who holds the work and what is still unassigned, with no setup beyond adding the card. How to add them from the card library, switch between chart styles, and narrow a card to one person.
A help desk needs answers customers can read and procedures only agents should see. How an internal article in Zendesk appears in the knowledge panel on a ticket, and the one setting that makes an article internal.
3 min/Oct 2026
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