A view in Zendesk is a saved, self-updating list of tickets that match a condition. The five default views, and where admins create and manage them.
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Chapters
How views organize the ticket queue in Zendesk
One shared queue gives an agent no obvious place to start. A view fixes that by holding a saved list of tickets that match a condition and keeping it current on its own.
This walkthrough opens the agent workspace and works through the five default views: by owner, by assignment, by status, by what is waiting on a customer reply, and by recent activity.
Each list carries its own count, and any view can be sorted or filtered further by requester, priority, or last update. It closes in Admin Center under Agent tools, where an admin creates a view and sets the conditions that decide which tickets land in it.
When work is spread across several lists, no single list shows where it stands. How status cards on a ClickUp dashboard show the split of tasks by status, how long tasks sit in each status, and how that changes over time.
Dashboard cards turn ClickUp task data into charts a team can read at a glance. How to add a card from the Custom section, build a bar chart on a custom field and a pie chart by status, and choose cards by the question each one answers.
When every HR request arrives at one shared address, someone has to read and assign each one, and the whole team can see every ticket. How one Zendesk trigger routes payroll emails by keyword to the team that handles them, with everything else going to a default group.
A report in Zendesk Explore answers one question about your ticket data, and a dashboard puts several together. How to start a report, how Quick report builds one from a plain-language question, and how the report builder shapes the result.
2 min/Oct 2026
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