A view in Zendesk is a saved, self-updating list of tickets that match a condition. The five default views, and where admins create and manage them.
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How views organize the ticket queue in Zendesk
One shared queue gives an agent no obvious place to start. A view fixes that by holding a saved list of tickets that match a condition and keeping it current on its own.
This walkthrough opens the agent workspace and works through the five default views: by owner, by assignment, by status, by what is waiting on a customer reply, and by recent activity.
Each list carries its own count, and any view can be sorted or filtered further by requester, priority, or last update. It closes in Admin Center under Agent tools, where an admin creates a view and sets the conditions that decide which tickets land in it.
Custom fields in ClickUp can drive an automation, not just record information. How to use one as a trigger, as a condition, and as an action, built on a live sales pipeline.
Custom ticket statuses in Zendesk behave according to the category they sit in, not the name on the label. Five common mistakes with statuses and categories, with the correction for each.
Date and time triggers in ClickUp keep a team informed without anyone chasing status. This walkthrough builds four of them on a live task list, from a start date comment through to an overdue escalation.
A Zendesk automation is a rule that watches the clock and acts because time has passed. How conditions and actions fit together, and why every automation needs a way to switch itself off.
4 min/Aug 2026
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