Ask L5 about our accelerators: L5.ai has prebuilt ClickUp templates to make it easy for Professional Services to use ClickUp.
As a professional services firm ourselves, we pride ourselves on running our business on ClickUp. We have found that ClickUp offers a wide range of features that can be effectively utilized by professional services teams for various activities. L5 has created templates for our own use for project management, CRM, knowledge management, and more; and we are now offering these templates as accelerators for our clients.
Here are some key use cases for professional services teams using ClickUp:
- New Customer Onboarding
Use L5’s ClickUp templates to streamline the onboarding process for new customers. Create tasks, checklists, and deadlines to ensure a smooth onboarding experience and manage follow-up activities, such as training sessions or kickoff calls. Create pre-built docs for SOPs. - New Project Intake
L5 can create custom workflows to allow professional services teams to streamline new project intake. These workflows can be shared with clients. Once a workflow is completed, new task or project templates can be automatically applied in ClickUp, ensuring an organized and efficient intake process and sales-to-delivery handoff. - Waterfall Project Management
ClickUp supports waterfall project management with features like Gantt charts, task dependencies, and milestones, helping teams plan and track projects in a linear and structured manner. L5 has developed ClickUp templates for Waterfall Project Management. - Agile Project Management
ClickUp is also well-suited for agile project management, offering Kanban boards, sprints, and customizable task statuses, enabling teams to quickly adapt to changing client needs and priorities. - CRM (Pipeline and Account Management)
While ClickUp is not a dedicated CRM tool, it can be customized to manage sales pipelines and account management processes. Create tasks or projects for each lead, opportunity, or account, and track progress through custom statuses that mirror the stages of your sales. Use custom fields to capture relevant information, such as deal value, contact details, and lead source. - Knowledge Management and Templates
ClickUp can be used to create a centralized knowledge base for storing and organizing important information, such as best practices, templates, guidelines, and FAQs. This helps team members quickly access the information they need and ensures consistency in service delivery. Templates can be created for tasks, projects, and checklists to standardize processes across the team. - Time Tracking and Estimation
ClickUp’s built-in time tracking features enable professional services teams to monitor the time spent on tasks and projects accurately. Users can also add time estimates to tasks, allowing them to plan resources effectively and maintain transparent communication with clients regarding project timelines. L5 can help you create custom dashboards that will enable you to report on billable/nonbillable time by project, customer, account, etc. - HR (New Employee Onboarding, Recruitment, Learning Management, Performance Management)
L5 uses ClickUp to manage HR-related tasks and processes, such as new employee onboarding, recruitment, learning management, and performance management. Users can create tasks, set deadlines, and track progress to ensure a smooth onboarding experience, manage training sessions, and schedule performance reviews. - Resource Planning
ClickUp’s resource planning features help professional services teams allocate resources effectively, ensuring that the right team members are assigned to the appropriate tasks and projects based on their availability, skill set, and workload. - Workload Management
The Workload view in ClickUp enables managers to monitor team members’ workloads and adjust assignments accordingly. This ensures a balanced workload, improving overall team efficiency and productivity. - Issue and Risk Management
ClickUp can be used to track and manage issues and risks related to projects. Users can create tasks for each issue or risk, assign team members, and set deadlines to ensure timely resolution and mitigation. - Third-Party Integrations
ClickUp integrates with a wide range of third-party tools and applications, such as accounting software, time-tracking software, CRM software, and more. This enables professional services teams to connect their existing tools, streamline their workflows, and boost productivity.
By leveraging these use cases and integrating with third-party tools, professional services teams can enhance organization, collaboration, and productivity using ClickUp, ultimately delivering high-quality services and improving client satisfaction.
