A quick walkthrough of how ClickUp organizes work, from workspaces down to subtasks, plus the most common structure mistake teams make.
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3 min watch
Chapters
How ClickUp's Hierarchy Works
ClickUp's hierarchy is the structure that decides where every task, project, and department lives. When it is unclear, work ends up in random places, managers lose visibility, and new hires struggle to find anything. This short video walks through the whole structure so your team starts on solid ground.
You will see how a workspace sits at the top, how spaces map to departments, and how folders and lists organize the work beneath them, down to tasks and subtasks. It also covers the nesting mistake most teams make, and a simple rule for keeping your setup clean as you grow.
A customer who emails twice becomes two tickets, two agents and two different answers. How to merge the duplicate in Zendesk, what the merge does to each ticket, and the limit to know before you confirm.
ClickUp Home is the screen that opens first, and its Inbox, Replies and Assigned Comments sections hold every notification waiting on you. This walkthrough goes through all three.
Two automations on a ClickUp list read a project's Service Type and apply the matching task template, so a new project arrives with its action items already on it.
A custom object is the record type Zendesk does not ship: assets, contracts, subscriptions. How to define one, and the lookup field that puts it on a ticket.
3 min/Sep 2026
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