L5 Insights

Field notes on operating AI

Writing on AI operations and outcomes. Drawn from real deployments and business outcomes on Zendesk, ClickUp, and Workday.

Professional services firms have the platforms. They run projects in spreadsheets anyway. The PSA gap is an operations p...

March 30, 2026 7 min read Read

What a ClickUp Diamond Partner actually does: the top tier of ClickUp's partner program, and how it differs from a stand...

February 10, 2026 8 min read Read

Set up 4 powerful ClickUp automations that route tasks, assign owners, and trigger updates automatically, so your team s...

April 3, 2025 2 min read Read

The complete guide to ClickUp Brain, now Brain², covering what it does, current pricing, security, and how it compares t...

April 3, 2025 8 min read Read

ClickUp templates standardize repeatable work, so teams launch projects faster and keep deliverables consistent without ...

April 3, 2025 2 min read Read

The 7 most common ClickUp implementation challenges, from feature overload to adoption, and the fix for each, plus how L...

April 3, 2025 6 min read Read

How a large insurance group manages over 5,000 active tasks a week in ClickUp, balancing workload and tracking the metri...

March 1, 2025 1 min read Read

Whether ClickUp suits a marketing agency: the four problems it solves for client work, where it falls short, and what ag...

August 1, 2024 7 min read Read

How a web development agency runs client work in ClickUp, from initial build to monthly maintenance, content, and SEO, a...

March 22, 2024 2 min read Read