Amey is a Consultant at L5, supporting Zendesk implementation and service delivery for customers. He also ideates and creates content for Marketing.
Custom ticket statuses in Zendesk behave according to the category they sit in, not the name on the label. Five common mistakes with statuses and categories, with the correction for each.
4 min/Sep 2026 Watch
Weekend SLA breaches usually trace back to Zendesk business hours configuration. Five common mistakes in schedules and holidays, with the correction for each.
3 min/Aug 2026 Watch
