Amey Negandhi

Team

Amey is a Consultant at L5, supporting Zendesk implementation and service delivery for customers. He also ideates and creates content for Marketing.

The Total Cost of Owning an ITSM Platform
The license is a fraction of ITSM total cost of ownership. See the 8 hidden costs, how to measure each one, and a formul...
13 min read/Sep 2026 Read

Zendesk Custom Objects Explained

A custom object is the record type Zendesk does not ship: assets, contracts, subscriptions. How to define one, and the lookup field that puts it on a ticket.
3 min/Sep 2026 Watch
Five Mistakes Behind Misleading Ticket Statuses in Zendesk

Custom ticket statuses in Zendesk behave according to the category they sit in, not the name on the label. Five common mistakes with statuses and categories, with the correction for each.
4 min/Sep 2026 Watch
Five Mistakes Behind Weekend SLA Breaches in Zendesk

Weekend SLA breaches usually trace back to Zendesk business hours configuration. Five common mistakes in schedules and holidays, with the correction for each.
3 min/Aug 2026 Watch